FAQs

Billing and Account FAQ

Billing Frequency

Residential customers are billed in advance every three months. Commercial customers are billed monthly.

Payment Due Date

Your current bill is due by the last business day of the month. Please contact us if you expect your payment will be past due. A late fee of $5.00 may be assessed on past due balances.

Referral Program

Get free service when you refer your friends and family to Premier. Just have them give us your name when they start and you’ll receive a referral credit.

Errors on Your Bill

Contact us immediately if you find an error on your bill. This statement will be considered correct unless our office is notified within 30 days.

Automatic Payment Plan

If you have arranged to have your billing drafted directly from your checking or savings account, it is noted on your statement.  You can also sign up on our website with your account code found on your statement or you can call our office.

Billing Address Changes

For billing address changes, check the box on the front of the payment stub and provide your new billing address below.

Fees and Charges

For returned check or EFT payments, there is a fee of $15.00. The reinstatement fee for service stopped due to non-payment is $25.00. To have next day service, payments must be in our office by 4 pm.

Office Hours

Our office is open Monday through Thursday, 8:00am – 5:00pm, and Friday, 8:00am – 4:00pm.

Residential Service FAQ

Trash Service

Trash service includes weekly pick up of one 95-gallon cart. If a second cart is needed you can contact our office for more details.

The following items are not allowed in your 95 gallon trash cart:

  • Rocks, dirt and concrete
  • Dead animals
  • Any hazardous liquids, (i.e. oil, gasoline, and paint)
  • Loose pet waste or cat litter (Please bag)
  • Tires, engines or other large auto parts, propane tanks. motor oil and automotive batteries.
  • Bulky items (couches, chairs, stoves, etc.)

(visit www.underthesink.org for disposal information)

Collection Times and Tips

Residential garbage needs to be set out by 6:00 a.m. or the night before.
Place cart at curb with front of lid facing the curb and at least 3 ft from mailboxes, cars, fences, etc. Please bag all loose garbage and try to get all garbage into the cart.
When moving in place cut and bundled boxes in 2’x2′ piles at the curb. Bundles of branches and brush must be cut and tied-less than 3 ft in length and 12 inches in diameter and place next to cart at the curb. We are not responsible for personal items left next to carts or containers.

Recycling Service

Recycling service includes weekly pick up of one 95-gallon cart.

Accepted recycling is:

  • Aluminum cans, tin, steel, bi-metal cans, lids from cans
  • Newspaper, cardboard, cartonboard, junk mail and other paper products (anything that tears), paperback and phone books
  • Frozen food packages, magazines, cartonboard such as cereal boxes and shoe boxes
  • Paper grocery bags, all clean plastic food and beverage containers and plastics #1-#7
No glass is allowed
Yard Waste Service

Yard waste may be mixed with residential trash at no additional charge. An additional cart may be ordered. During the Fall Leaf Season, please limit the number of fall leaf bags to no more than 5 bags per week.

Bulky Item Pick Up

We will pick up large, bulky items for an additional fee. These items include, but are not limited to, furniture, appliances, carpet, grills, water heaters, etc. Please call our office if you would like to schedule a pick up for your bulky item or items.  If you have a question as to whether or not your item requires a separate pick up or to schedule a bulky item pick up, please call our office at (402) 339 -1229.

Service Schedule FAQ

Holiday Schedule

We observe the following six holidays:

  • New Years Day
  • Memorial Day
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If any of these six holidays fall on a weekday, services will be delayed one day for the remainder of the week.

Missed Service

If your service is missed or you forgot to put your garbage out, call us by noon the next business day at 402-339-1229. In some cases, a return trip charge may be added to your account.

Moving

It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we can schedule the change. Customers are held responsible until notice is given.

Vacation and Temporary Stops

For vacations of 4 weeks or more, you must call the office to stop service prior to departure to receive any vacation credit.