Residential customers are billed in advance every three months. Commercial customers are billed monthly.
Payment Due Date
Your current bill is due by the last business day of the month. Please contact us if you expect your payment will be past due. A late fee of $5.00 may be assessed on past due balances.
Errors on Your Bill
Contact us immediately if you find an error on your bill. This statement will be considered correct unless our office is notified within 30 days.
Automatic Payment Plan
If you have arranged to have your billing drafted directly from your checking or savings account, it is noted on your statement. You can also sign up on our website with your account code found on your statement or you can call our office.
Billing Address Changes
For billing address changes, check the box on the front of the payment stub and provide your new billing address below.
Fees and Charges
For returned check or EFT payments, there is a fee of$35.00. The reinstatement fee for service stopped due to non-payment is $25.00. To have next day service, payments must be in our office by 4 pm.
Our office is open Monday through Thursday, 8:00am – 5:00pm, and Friday, 8:00am – 4:00pm.
IMPORTANT INFORMATION ABOUT YOUR RESIDENTIAL SERVICE
Trash service includes weekly pick up of one 95 gallon cart that we provide for $15.95 a month. If a second cart is needed you can contact our office and receive an additional cart for $3 month.
Recycling service includes weekly pick up of one 95 gallon cart that we provide for $3 a month. Accepted recycling is: aluminum cans, tin, steel, bi-metal cans, lids from cars, newspaper, cardboard, junk mail and other paper products (anything that tears), paperback and phone books, frozen food packages, magazines, cartonboard such as cereal boxes and shoe boxes, paper grocery bags, all clean plastic food and beverage containers and plastics #1-#7. No glass is allowed in our recycling program because our processor will not accept it.
Yard Waste Service
Yard waste may be mixed with residential trash at no additional charge. If you would like an additional cart for your yard waste we can provide that for $3 more a month.
Collection Times and Tips
Residential garbage needs to be set out by 6:00 a.m. or the night before.
Place cart at curb with front of lid facing the curb and at least 3 ft from mailboxes, cars, fences, etc. Please bag all loose garbage and try to get all garbage into the cart.
When moving in place cut and bundled boxes in 2′x2′ piles at the curb. Bundles of branches and brush must be cut and tied-less than 3 ft in length and 12 inches in diameter and place next to cart at the curb. We are not responsible for personal items left next to carts or containers.
We observe the following holidays:
- New Years Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Christmas Day
If any of these holidays fall on a weekday, that day’s collection will be delayed one day as will the remainder of the service days that week. All other holidays are considered regular schedule.
If your service is missed or you forgot to put your garbage out, call us by noon the next business day at 402-339-1229. In some cases, a return trip charge may be added to your account.
Bulky Item Pick Up
We will pick up large, bulky items for an additional fee. These items include, but are not limited to, furniture, appliances, carpet, grills, water heaters, etc. Please call our office if you would like to schedule a pick up for your bulky item or items. These items are picked up on Fridays and need to be placed at the curb. If you have a question as to whether or not your item requires a separate pick up, please feel free to call our office at (402) 339 -1229.
It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we can schedule the change. Customers are held responsible until notice is given.
Vacation and Temporary Stops
For vacations of 4 weeks or more, you must call the office to stop service prior to departure to receive any vacation credit.